OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
151 ratings and 101 comments received in the last 90 days.
22 April 2024
Couldn't do enough to help us. Subhan was very efficient and even came in on his day off to do the handover. Top class service from beginning to end. The Manager also came over and introduced himself.
12 April 2024
The purchase and delivery were perfect. Jack tried everything to get me the car I wanted. Giuseppe made sure that the delivery went smoothly; he was also very informative, friendly and very understanding of me being a nervous wreck that day.
12 April 2024
Test drive was arranged with minimum fuss and was a big factor in us making the decision to upgrade. Following the smooth financial arrangements, the car was ready the following day and every care was made to ensure all our needs were met.
01 April 2024
Jason and Jack at Sytner Newport made the whole experience easy and responded well and had lots of patience when fielding all my queries.Even finding golf clubs to show me that they could easily be accommodated in the back of the car.
01 April 2024
All good
31 March 2024
Extremely friendly and helpful, Giuseppe couldn't of been any better, a great experience all around.
30 March 2024
Very friendly and helpful staff!
29 March 2024
Great service the experience when you are at the Mini centre is brilliant. Like you are being looked after by family always have coffee & drinks offered. Very nice atmosphere. Sophie always looks after everyone from the moment you enter.
29 March 2024
Very professional service all around care and attention and very patient.
24 April 2024
Sophie was very pleasant, extremely competent and looked after us very professionally.
23 April 2024
Good service
22 April 2024
Easy to book, friendly reception, kept informed and carried out work to time. And cleaned the car on completion.
22 April 2024
The Service advisor Sophie is brilliant and really helpful and kept me informed at all times even when my car was delayed when waiting for tyres.
20 April 2024
all went well
18 April 2024
Staff and customer service
18 April 2024
Easy to book the car in, Sophie listened to what the problem was and made sure that the problem was rectified in the least possible time. Gave updates at regular times and rang again the day after to ensure problem had not come back
16 April 2024
They are always punctual and professional in their job
16 April 2024
Wont fix rattle
13 April 2024
Completely satisfied
25 April 2024
Very satisfied. The handover was easy, all the car controls were explained very clearly. My sales rep Giuseppe Caruso was so helpful, every question I asked was answered quickly and clearly.